Dear Valued Customer,

Thank you for choosing Kukus Gallery for your clothing needs. We take great pride in the quality of our products and stand behind them. All of our products are made with the finest fabrics and materials, and many of the processes are manually done. Due to the handcrafted nature of our products, it is possible for irregularities to occur. Please note that these irregularities are characteristic of the handcrafted process and are not considered a defect in the product.

We are always happy to exchange products if only there is any manufacturing fault or if there was any mistake made from our end, such as sending the wrong size or product(design). In such cases, we will cover the cost of return shipping as well as the shipping cost for the replacement product.

Please note the following conditions for our exchange/return policy:

⚫ Exchanges/returns are eligible within 7 days of receiving the package.

⚫ Products are eligible for return and exchange only if they are unused, unworn, unwashed, and undamaged, with all their labels and tags completely intact and in the original packaging.

⚫ We kindly request you to please go through our size guide thoroughly before confirming your orders.

⚫ We reserve the right to reject exchange if the original items are not received in new condition.

⚫ We do not guarantee the availability of the same product in the desired size. The exchange will entirely depend on the availability of products.

⚫ For cash returns, please note that refunds will be issued within 14 working days from the date of approval of the return request.

If you wish to initiate a return, please contact our customer service team within 7 days of receiving your order. You can reach us via WhatsApp +94 77 698 6155. Please provide your order number, the reason for the return, and any supporting photos. Once we have received and inspected the product, we will notify you of the approval or rejection of your exchange request.